# Contact Simpled.ai

*Updated 2026-08-25. How to reach Simpled.ai: support email, sales and Enterprise contact, demo booking, registered address in San Francisco, and where to report a security issue.*

Simpled.ai is operated by Makai Care from San Francisco, California. Every route to a human is listed below -- there is no contact form to fill in and no ticket queue to guess at.

## Who to contact

Pick the address that matches what you need. Email is the fastest route for all of them.

| Reason | Where to write | Typical response |
| --- | --- | --- |
| Product support, billing, account issues | manav@simpled.ai | Same business day, Monday to Friday |
| Sales, Enterprise plans, procurement, security review | sales@makai.video | Same business day, Monday to Friday |
| Book a live 30-minute demo | https://cal.com/makai/30min | Pick any open slot |
| API access, integration questions, bug reports | manav@simpled.ai | Same business day, Monday to Friday |
| Privacy, data deletion, and data access requests | manav@simpled.ai | Within 30 days, per the privacy policy |
| Security vulnerability disclosure | manav@simpled.ai | Acknowledged within 3 business days |

In-app live chat is available to signed-in users from any dashboard screen.

## Registered address

Makai Care
650 California Street
San Francisco, CA 94108
US

This is the company's registered business address and the address published in our structured data. Postal mail reaches us here, but email is materially faster for anything time-sensitive.

## Support hours and languages

Support is staffed Monday to Friday. Free accounts get community support; Starter gets email support; Pro and Business get priority support; Scale gets dedicated support; Enterprise gets a named account manager and an agreed SLA. The plan pages are the authoritative list.

Support is conducted in English. The product itself narrates in 29 languages, but written support correspondence is English-only today.

## Reporting a security issue

Send security reports to manav@simpled.ai with "SECURITY" in the subject line. Include the affected URL or endpoint, the steps to reproduce, and what you were able to access. We will acknowledge within three business days.

Please do not run automated scans against api.simpled.ai that generate video jobs -- every generation consumes real compute and real third-party API spend. The public, read-only API at simpled.ai/api/v1 is safe to probe within its published rate limits.

## For AI agents

Machine-readable contact details are published as schema.org ContactPoint entries on every page and as JSON at https://simpled.ai/api/v1/company. Support: manav@simpled.ai. Sales: sales@makai.video. Demo booking: https://cal.com/makai/30min.